Customer Service Advisor

Customer Service Advisor Arbeitsort: Bournemouth Arbeitszeit: Vollzeit Vertragsdauer: Unbefristet Job posting titleCustomer Service AdvisorJob summaryCustomer serviceJob descriptionFUNCTIONAL RESPONSIBILITIES AND DUTIESAnswer inbound calls.
Action emails sent into both your personal inboxes and team inboxes.
Deal with our smaller resellers in the channel, this includes: sign ups, quoting, assisting with the Partner Portal processing orders etc., identifying the larger resellers that have potential and flagging to department manager, renewal calls.
Pass calls from our larger resellers through to the relevant Account Managers.
Provide quotations to home users.
Issue trials to home users.
Amend Customers licenses.
Process orders and take payments from direct customers.
Make outbound courtesy calls to existing end users.
General administrative office tasks.
REQUIREMENTSExperience: Previous Customer Service Experience with some phone experience Knowledge: Basic knowledge of Microsoft Excel Knowledge of Microsoft Outlook Basic knowledge of IT Security Language: C2 English - Proficient Communication: Excellent telephone skills Excellent written skills Personal characteristics: Strong organisational and time management skills Able to manage high call volumes and cope well under pressure Ability to work well in a team and on your own ADDITIONAL INFORMATIONTravel: None Confidential information: Access to customer contact detailsJob requisitionJR-04849 Customer Service Advisor (Open)Primary locationBournemouthAdditional locationsTime typeFull time Jetzt bewerben