Are you local to Belfast and looking for a new challenge?
Well look no further than Firstsource!
We are here to help you take the next step in your career.
No two calls are the same in banking.
One minute you might be freezing a debit card for someone whos had a fun weekend and lost their card, the next you might be passing someone through to fraud so they can authorise a large payment for someone trying to buy a Tesla.?
Benefits of working at Firstsource?
There is a huge list of benefits of working for Firstsource, heres some of our favourites;?
Health Shield Medical Cashback Plan?
29 days off every year, rising with every year of employment?
?Local Gym Discounts?
?Fortnightly Pay?
?Employee Discounts with well-known retailers?
?City Centre Location?
Overtime paid at higher rate?
A kitchenette equipped with fridges, microwaves & coffee makers?
Amazing progression opportunities?
Job security, guaranteed hours?
Casual dress code??
Who are we looking for??
Amazing customer service is at the heart of everything we do!
This means we are looking for people who are customer focused, with great listening skills and who are pro-active about taking ownership of all customers queries.
Our future agents will also have the ability to deal with sometimes difficult customers and handle tricky customer conversations, while staying professional when things get tough.
And most importantly, are driven to go above and beyond for our customers.?
What can you expect in this role??
You must be available for shifts Monday to Sunday between 7am and 12pm on a rota basis Youll start your time with us by going through our 4-5 week award winning training!
First 2 Weeks will be spent in the classroom learning about all of our state of the art banking systems and getting to grips with the different services available to our customers.
The next 2-3 weeks will be spent doing on the job training.
Firstsource is an equal opportunities employer, which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.?
*** Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks.
Having an adverse history will not necessarily rule you out but will be checked on an individual basis.
*** INDLB Job Type: Full-time Pay: £12.00 per hour Additional pay: Bonus scheme Benefits: Casual dress Company pension Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Store discount Schedule: 8 hour shift Weekend availability Application question(s): Are you able to commute to Belfast city centre for work on a daily basis?
Are you a student?
Work Location: In person Skills: Customer service Call Centre