Job DescriptionCustomer Service Advisor needed in Ashford, Kent.We are working with a Car Dealership in the Ashford area of Kent who are actively looking for a Customer Service Advisor to join there friendly team.
Strong telephone skills needed.No Automotive experience necessary although would be beneficial.
Strong Customer Service and telephone skills background essential!Job Role – Motor Vehicle Customer Service AdvisorSalary – £25,000 plus bonus (OTE around £31,500)Hours – 42.5 hours per week plus 1 in 4 SaturdaysCustomer Service Advisor Duties include: Making outbound calls to customers and advise of work needed on vehicleManaging vehicle call up workAdvise on estimated costs of repairs and work to be undertaken Sell additional products as appropriate to customers' needsAdvise on timescales and collection arrangementsProduce job cards on in-house computer systemUpdate customer and vehicle recordsDocument all warranty work in accordance with manufacturer policyPreparation and completion of invoices For this Customer Service Advisor position you will have: Excellent telephone mannerPersonable / ProfessionalPrevious experience within Customer Service is essentialEnthusiastic and passionate about the motor tradeFull driving licenceExcellent communication skillsExcellent Customer Service skills As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.