Job Title: Customer Experience Advisor (GB & Export) Work Schedule: Monday to Friday - 9 am to 5 pm About Kingspan Klargester: As a leading manufacturer in sustainable products, Kingspan Klargester stands at the forefront of the global market.
With a diverse client base including homeowners, builders, and installers, we are committed to delivering ethical, sustainable solutions and a premium service.
Join our team and contribute to a future where sustainable practices are central to building.
Job Overview: Join our team as a Customer Experience Advisor and become a key player in orchestrating a delightful customer journey post-purchase.
In this dynamic role, you'll track and enhance the customer experience, ensuring seamless interaction across multiple channels and platforms.
By liaising effectively with Production, Transport, and Sales teams, you'll tackle challenges head-on, significantly boosting customer satisfaction and loyalty.
Key Responsibilities: Support and Streamline: Aid the Customer Service Team Leader with the SR (GRN) process and ensure smooth dispatch by preparing essential paperwork including delivery notes and commercial invoices.
Customs and Compliance: Coordinate with import/export companies for custom clearance and manage GDPR-compliant updates to customer data.
Transport and Logistics: Provide administrative support for UK transport, including managing spreadsheets and covering holiday shifts.
Communication and Resolution: Handle overflow of incoming warranty calls, responding to customer inquiries with technical guidance and installation information.
Sales Support: Engage in upselling offloading facilities and ensure detailed project management of large orders to meet delivery timelines and specifications.
Customer Interaction: Maintain direct communication with customers to confirm delivery dates and order details, ensuring all information is accurate and up-to-date.
Skills and Qualifications: Communication: Strong phone etiquette and the ability to clearly convey information.
Analytical Acumen: Excellent skills in analyzing customer needs and crafting personalized solutions.
Technical Proficiency: Experienced with Microsoft Office and general computer applications.
Detail-Oriented: Sharp attention to detail with a capacity for high-quality data entry.
Interpersonal Skills: A friendly and engaging disposition to build strong relationships with customers.
Driving: Full UK driving license.
Benefits: Health & Wellness: Discounted gym memberships, eye tests, and access to 24/7 virtual health services.
Hybrid work: Working from home 1 day a week after training signed off.
Financial Security: Attractive pension plans and life assurance up to 4x your salary.
Additional Perks: Employee discounts, Cycle to Work Scheme, and a generous referral bonus program, etc.
Join Our Team: As a Customer Experience Advisor, you'll have the opportunity to directly impact our customers' satisfaction and help us grow our brand.
If you're passionate about providing exceptional service and ready to make a significant impact, apply today to help us drive continuous improvement and celebrate every customer's success.
We are an Equal Opportunities employer.
We do not discriminate on grounds of religious belief or political opinion.
We practice equality of opportunity in employment and select the best person for the job.