Reference: CCC00329 Description: If you're looking for a career in local government then join our customer service team!We are the lifeblood of Cambridge City Council's workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs.Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.The roleOur team are crucial to the residents of Cambridge, assisting them with a variety of situations.
During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between!This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.It is a challenging role, as there is continuous demand for our services.
Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.What you'll be doingAs a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you'll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers.You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.About youBecause not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail.
Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today.Love customer service roles and still want to progress?Our career grade programme will support you to do just that.
Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.If you have the talents, we are looking for then we want to hear from you.The successful applicant will be required to undertake a Basic Disclosure and Barring Service (DBS) check.What we can offer:Family friendly policiesAgile and Flexible workingGenerous annual leave allowance 25 days' per annum, rising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for part time).Annual leave purchasing schemeAccess to the highly valued Local Government Pension Scheme (LGPS)A variety of learning and development opportunities via a range of sources and methodsConfidential advice and support via the Employee Assistance ProgrammeHealth and well-being programmeSubsidy for public transportStaff reward and recognition frameworkHours: This is a full-time role, for 37 hours per week.Working Pattern: Monday to FridayContract: Fixed Term Contract until 31st May 2025Salary: £28,624 to £31,067, per annumLocation: Mandela House, CambridgeMore Information: To find out more about the requirements of the role please visit and click on 'Our Vacancies'.
There you can search for the role and download the Role Profile which will tell you a bit more about the role.You can also click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours or Equality & Diversity in RecruitmentIf you would like an informal chat, please contact Debbie Grace on 01223 458671 or email Process: To be considered for this role, please visit for 'Our Vacancies'.
You can follow the on-screen instructions to 'Apply Online' and submit an application.Closing date: 28 November 2024 Region: Location: Salary: *GBP*28,624 to *GBP*31,067, per annum Package: Contractual hours: 37 Basis: Full time