Customer Service Advisor - Belfast International Airport

Details of the offer

Aviation Recruitment experts Optime Group are searching for Customer enthusiasts to join a well-respected and successful client at Belfast International Airport.
This role is open to applicants who have no previous security experience but have a genuine interest in aviation, customer service and security.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks.
There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!
Please note: Due to enhanced background checks, this role is only suitable if you have continuously resided in the UK for the last 3 years.
What's on offer: Rate of pay: £11.91 per hour increasing to £12.60 per hour once X-ray Trained.
Early shifts: 10 hours Starting between 03:30 - 04:30 and finishing between 13:30 - 14:30 Late shifts: 10 hours Starting between 12:30 - 13:30 and finishing between 22:30 - 23:30 40 hours per week.
Free staff parking.
Weekly pay (every Friday).
Temp to Perm (performance based).
Induction Dates You can start once your background checks are completed, typically around 4-6 week after interview!
Key Duties: Using equipment and manual search techniques to ensure that no prohibited articles are taken into secure airport areas.
Carrying out regular patrols around airside and landside locations, access control, and passenger and x-ray screening.
Attending to and investigating reports of incidents.
Completing documentation clearly and concisely on any incidents that may have occurred.
Responding to and assisting with emergency situations.
Maintaining the highest level of customer service and satisfaction at all times.
Requirements: A positive, customer-centric attitude with a genuine desire to create a pleasant experience for all airport visitors.
Previous customer service experience is beneffical.
Excellent communication and interpersonal skills, with the ability to remain calm and aid in stressful situations.
Strong observational skills and attention to detail to effectively identify potential security risks.
Ability to adapt quickly to changing situations and adhere to strict security protocols.
Physical fitness and the ability to stand for extended periods and perform routine security tasks.
Proof of National Insurance Proof of (current) Address Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

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