Job summary This role as a Customer Service Advisor at Avery Healthcare is a temporary position that requires an enthusiastic and dedicated individual to provide a positive and welcoming public image at the first point of contact, both in person and by telephone.
The successful candidate will support the Home with various responsibilities, including managing the reception area, assisting with show rounds, and following up on sales enquiries.
Main duties of the job The Customer Service Advisor will be responsible for providing excellent customer service to residents, visitors, and other stakeholders.
Key responsibilities include maintaining the reception area to a high standard, supporting the process of show rounds, actively following up and managing sales enquiries, and assisting the Home Administrator as required.
About us Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK.
They believe that the later years of their residents' lives should be as enriching as any other, and they strive to offer exceptional care and experience throughout their growing portfolio of over 100 care homes.
Avery Healthcare is committed to creating meaningful lives together and establishing themselves as the preferred choice for both residents and employees.
Job description Job responsibilities Package Description: Shift Details: bank position, and hours may vary At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor.ABOUT THE ROLEYour focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard.
Supporting with the process of show rounds.
Actively following up and manage any sales enquiries through to admissions.
Assisting the Home Administrator as required.ABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Our ideal candidate must: Have effective interpersonal skills and professional telephone manner.
Be computer literate with a good working knowledge of MS Suite.
Demonstrate a positive attitude to all residents and visitors.
Ideally have previous experience in working in a customer service role for a minimum of two years.ABOUT AVERYAs one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification Qualifications Essential To be successful in this role, the ideal candidate should have effective interpersonal skills and a professional telephone manner, be computer literate with a good working knowledge of MS Office suite, demonstrate a positive attitude towards residents and visitors, and have a minimum of two years' previous experience in a customer service role.