Support customers with complex queries about Amazon products through online chat.
Multiskilled team handles simple to complex issues, including vulnerable customers.
Customer-facing experience and contact center background beneficial.
Multi-tasking, excellent written and verbal communication skills required.
Flexible shift work between 7am-11pm Monday to Sunday.
Hybrid role based in Glasgow with full-time training.
Key Responsibilities: Provide customer service through chat, email, and phone.
Resolve complex customer needs with personalized solutions.
Collaborate with teams to align customer care processes.
Identify areas for improvement and provide feedback and coaching.
Develop and implement customer care procedures and controls.
Resolve customer inquiries and issues related to products and services.
Develop and execute reports on customer care performance.
Identify industry trends and implement best practices.
Analyst Expectations: Meet stakeholder and customer needs through specialist advice and support.
Perform activities in a timely manner to a high standard.
Have responsibility for specific processes within a team.
Lead and supervise a team, guiding professional development and allocating work requirements.
Manage own workload, implement systems and processes, and participate in projects.
Execute work requirements, collaborate with teams, and check work of colleagues.
Provide specialist advice and support, manage risk, and strengthen controls.
Maintain awareness of team contributions to broader objectives and develop administrative expertise.
Make judgements based on practice and experience.
Communicate sensitive information to customers and build relationships with stakeholders.
Demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset to Empower, Challenge, and Drive.