Job DescriptionOur Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.You'll also be focussed on;Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)Carrying out thorough investigations for missing parcels and resolving delivery disputesPromoting company products and services to new and existing customersQualificationsWhat we're looking for;You will have proven and demonstrable experience of working in a fast paced customer service environmentYou will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customerYou will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.Excellent administration skills with the ability to use Microsoft Office programmesDemonstrate high levels of self-motivation and initiative to effectively problem solve.
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.Additional InformationAbout our benefits:We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.
It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
To name but a few…Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeFree onsite car parking for all employeesHealth Kiosks visiting every locationDiscounted shopping from 's of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses