Customer Service Adviser

Job Title: Customer Service Adviser      Basis: Full time, Permanent, Employed role Location: Office Based in Peterborough PE8 6TJ Target: Minimum of 12 Months experience telephone-based customer service, preferably in mortgage administration and case progression.
Rewards: Starting salary of £22,500 with incremental increases in line with role progression.
Performance related bonuses.
OTE £27,000.
Role Progression:  Opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy subject to performance and application.
Working Hours: Monday to Friday 9am-5:30pm with occasional overtime.
No weekends required Timeline: Immediate interviews with a range of start dates  IMH is part of The New Homes Group, the UK's leading new homes mortgage specialist.
IMH is dedicated to delivering a Lifetime of Mortgage Service to our existing customers.
We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their new mortgage deal.
As a Customer Service Adviser you will have a key role to play in managing our customers' mortgage journey and their mortgage renewal experience with us.  As you'll ideally already have experience in mortgage application progression, you'll realise how stressful and difficult the mortgage journey can sometimes be for customers.