Contract Type Permanent Working Pattern Full time - flexible working may be considered Working Hours 35 Salary £22, Location Options Hybrid - home based and Birmingham Function Type Contact Centre Are you passionate about providing excellent customer service?Can you adapt your communication style to different customers and their needs?Do you thrive in a fast-paced, telephony-based role?If so, we are recruiting for Customer Services Advisers to join our award-winning Contact Centre.
We have several permanent vacancies.
Roles are hybrid, working 1-2 days in the office in Birmingham.The start date for the role will be Monday 24 February 2025 followed by two weeks of full time working for training purposes.
Please only apply if you can commit to these dates.
This will be a requirement of an offer and is non-negotiable.What we offerSupportive training team with a defined training and progression pathway for the first 12 months.The autonomy to provide empathetic customer service to suit your customer.
We do not use scripts.Future opportunities to develop into other roles across the business.
The role and what to expectConsumers of legal services Aspiring solicitors Law professionalsProviding guidance when they have concerns about a solicitor or law firmChecking an individual or law firms record with usHelping them locate files from a closed firmProviding guidance on the different routes to qualifying as a solicitorPractical support with applications and the customer portalProviding guidance on the Solicitors Qualifying Examination (SQE)Practical support with applications and the customer portalProviding guidance on a variety of processes such as setting up/closing a law firm and Anti-money laundering Our 'Being a Customer Services Adviser'' document attached at the bottom of the advert gives you an insight into the role and the team.
During our busiest periods, you can expect to take up to 40 inbound calls per day, as well as making occasional outbound calls and responding to emails and letters in between calls.
You will get to work with a variety of other colleagues across the business to assist our customers and answer their queries.You do not need to have any previous Contact Centre experience, or a background in law to apply.
We want colleagues who are motivated, innovative, and passionate for excellent customer service.
If that sounds like you, then we would love for you to apply.
Full time work hours are 35 hours per week and team members typically work during our core telephone opening hours of 08:00 – 17:00 with a one-hour lunch break.
If you have preference for a specific shift pattern to balance your personal and professional life, we are happy to discuss options.What we are looking for Experience of working in a customer service environment.Ability to communicate with a range of customers and tailoring your approach to their needs.Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience.Thrive in a pressured and fast-paced environment.Able to navigate through multiple IT systems, whilst maintaining accurate information.Useful informationWorking from home will require a strong Wi-Fi/Broadband connection.Previous unsuccessful applicants to the Customer Service Adviser role in the past 6 months, will not be considered and should not re-apply.We may choose to close this vacancy at an earlier date.
If you are interested, we encourage you to apply as soon as possible.Shortlisted candidates will be invited to a one-hour MS Teams call, consisting of a competency-based interview and a telephone assessment.
You will also complete a written assessment after the MS Teams call.
You should allow 1 hour 30 minutes for the entire process.Interviews will take place Wednesday 15, Thursday 16 and Friday 17 January 2025.If you want to discuss any of the information given above, please contact us via Take a look at our to see what our offices look like and what it is that makes people proud to work at SRA.