Customer Service Administrator

Service desk experience / organised / strong customer service skills Your new company An opportunity to work for an established, independent organisation with over 30 years' experience in their specialist ; Your new role This position requires a dynamic and proactive person with a can-do attitude to assist the Service Manager in overseeing administration assistance and support to all customers, engineering staff and all others within the business to ensure that the levels of customer "aftercare" are achieved to the required company ; Providing coverage for helpdesk Tracking engineer attendance to meet SLA'S Scheduling engineers efficiently and effectively Ensure calls are returned and handled promptly Ensure established procedures are followed What you'll need to succeed Experience in a similar role Organisational skills Ability to work on your own and without supervision Flexible and adaptable with a can - do attitude Knowledge of CRM systems Ability to work to deadlines A sharp eye for detail Excellent written and verbal communication Strong IT skills What you'll get in return A supportive team Career Progression A yearly bonus Training and upskilling