Customer Service Administrator

Customer Service Administrator 12 month contract 42.5 hours £26,000 - £30,000 dependant on experience   Are you passionate about providing exceptional customer service?
Do you thrive in a fast-paced environment?
I have the job for you!
As a dedicated customer service administrator you will strive to ensure optimum customer service is delivered to the client, providing information on products and services, with a combined mix of administrative duties involved.
This role will also suit candidates that have experience in account management or sales administration.
Duties and Responsibilities: Manage customer orders and queries : Handle all customer orders and inquiries with efficiency and professionalism.
Deliver accurate administration : Ensure precise administrative work from the initial enquiry through to completion.
Manage customer complaints : Address and resolve customer complaints promptly and effectively.
Ensure accurate documentation : File all documentation accurately on a daily basis.
Qualify customer needs : Improve service standards by accurately identifying customer needs and spotting opportunities for additional requirements to generate revenue.
Upsell products : Engage in upselling products and maintain regular contact with customers to check on further requirements.
Experience:   Previous experience in a customer service focused environment, or in account management/sales administration Must be able to deliver a high standard of customer service Proficient in Microsoft Office Have great attention to detail Strong organisational skills