We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.
This is a highly regarded international innovative organisation.
The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!
This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.
What's in it for you?
* Salary: Up to £29k * Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm * 1 day working from home after probation * Pension * Growing and progressive environment * Busy and interesting role * Excellent opportunity to develop within a busy company Key Responsibilities * Providing effective customer service over the phone and face to face * Hosting customers who visit the showroom * Effective handling of circa 60-80 customer calls/emails daily * Assisting customers with order requirements, raising orders, and updating customers on order status * Supporting new business and creating new accounts * Handling invoice/collection queries.
Managing quality and return queries.
* All pre and post sales enquiries.
* Customer complaint handling.
* Advising customers of any stock delays or any impact on customer experience.
What they are looking for * Minimum 2 years customer service experience, * Retail (customer facing) experience will be considered * Proficiency in MS Word and Excel * Excellent verbal and written communication skills * Numerate * Drives for results and positive outcome * Pays close attention to detail, and accuracy * Proactive, with ability to multi-task and manage time effectively * Previous experience using SAP is desirable * A car driver is preferred due to office location