Job Title: Customer Service AdministratorLocation: Solihull or SunburyDepartment: Sales/OperationsReports To: Senior Sales CoordinatorJob OverviewWe are seeking a motivated and detail-oriented Sales Quotation Administrator to support our sales and operations teams in preparing and managing quotes.
In this entry-level role, you will work closely with experienced team members to ensure accurate and timely quotes for our customers while learning the fundamentals of pricing and customer service.
This is an excellent opportunity for someone looking to start a career in sales support, pricing, or customer service within a dynamic company.Key ResponsibilitiesAssist with Quote Preparation: Support the creation of quotes by gathering necessary information from clients and internal departments.Review Client Requirements: Help review customer specifications, product details, or project information to ensure accuracy in pricing.Data Entry and Maintenance: Enter and update customer and pricing information in internal systems, ensuring all data is accurate and up-to-date.Coordinate with Senior Staff: Collaborate with senior quoting associates and the sales team to ensure quotes are aligned with company policies and customer needs.Respond to Inquiries: Assist in responding to basic client questions about quotes, pricing, and product availability.Follow-Up on Pending Quotes: Track and follow up on open quotes with clients and internal teams to ensure timely responses.Training and Development: Participate in training to develop your understanding of the company's products, pricing models, and quoting processes.What We OfferJohnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees.
Our benefits package includes continuous training, professional development opportunities, and a supportive working environment.
As part of our global team, you will be part of a diverse company that rewards excellence and inspires people to achieve their best.Skills and QualificationsHigh school diploma or equivalent; an associate degree or relevant coursework in business, finance, or a related field is a plus.Prior experience in an office environment or customer service role is preferred but not required.Strong organizational skills and attention to detail.Good communication skills, both written and verbal.Proficiency in Microsoft Office (Excel, Word); experience with CRM or quoting software is a plus.Eagerness to learn and develop in a professional environment.CompetenciesAttention to Detail: Ability to manage data entry and review information with accuracy.Team Player: Willingness to collaborate with colleagues and learn from senior staff.Time Management: Capable of managing multiple tasks and deadlines.Problem-Solving: Basic problem-solving skills and the ability to think critically when needed.#LI-Hybrid#LI-SD1