Customer Service Administrator

Advert Job Title: Customer Service AdministratorLocation: RedditchSalary: £24,000 - £25,500 per annum Day-to-Day Responsibilities ? Foster positive relationships with customers.? Liaise with planning to ensure customers are informed of accurate and up to date delivery requirements.? Processes orders and oversees cycle of order fulfilment.
? Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.? Maintain accurate records and document service activities and discussions? Ensure customer schedules / orders are input onto system in a timely manner.? Handle complex and escalated customer service issues? Co-ordinate and manage customer service and logistics projects? Facilitate the shipping of products from one destination to another? Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay? Maintaining logs of additional transport costs? Receives products and coordinates delivery? Ensures activities are met throughout the order fulfilment and transportation cycle to make sure established deadlines are met? Oversees inventory of goods and vehicles? Liaising with supplier to progress orders? Raising subcontract notes and booking not system ? Reporting supplier data to management (TBC)? Some receptionist duties i.e.
answering telephoneKey Skills and attributes? Excellent Communication skills both verbal and written? Organisational skills? Problem solving? Task management? The ability to stay calm under pressure #INDASH24