Customer Service Administrator

BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer: Salary remuneration of £30,295 inclusive of a bonus.
Full-time permanent position Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch) Hybrid Working following training - Typically 2 days from home - 3 days office based Free on-site parking 30 days annual leave, including bank holidays (increases with length of service) Company pension contribution (increases with length of service) Financial Services Academy – Allowing employees to develop their career within the wealth management sector Company/team events throughout the year Your Duties & Responsibilities include: Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
Answering emails, secure messages and post/letters from both advisers and end clients within the SLA Understanding system task failures and manually processing these Answering incoming and making outgoing calls to build relationships with advisers and clients Dealing with queries and helping to resolve escalation cases generated within the team You will need: Strong Communication skills.
Strong problem-solving and decision-making skills.
Strong organisational and time management skills.
The ability to build positive relationships with team members, clients, and other stakeholders.
Knowledge of MS Office products, such as Excel and Word