Customer Services AdministratorLocation: BurtonHours: Full time, 40 hours per week with ½ hour unpaid lunch break. Alternating weekly hours 08.30 – 5.00pm & 10.00am - 6.30pm with flexibility required to work between 8am - 7pm during peak months October and November. Part time also consideredAbout the position:To provide excellent customer service to all existing and prospective customers and to assist with increasing the company's revenues through maintaining and developing customer relationships.Key Tasks and Responsibilities will include:Responding to customer enquiries and queries in a professional and prompt manner.Liaise with all new and regular customers on all queries and issues through regular contact by telephone.Ensure accurate data is entered into appropriate systems including key tracking events and rates.Take all incoming calls from customers and all bookings using appropriate documentation.Making regular contact with all Accounts by telephone to ensure the development of relationshipsDeveloping relationships with the Sales team and the Operations team to share customer knowledge and provide business support.Responding to the requirements of all customers and to learn to fully understand and be conversant with the Standard operating procedures.To assist with ensuring any special shipping requirements or instructions are clearly specified.Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations.Assist the Customer Services/Branch Sales operators with organising the collection of shipments and process collection notesAdvise of delivery dates/collection dates according to lead timesProvide PODs where requiredRaising invoicesAssist with invoice queries to ensure a response is given in 24 hours.Raise and log purchase orders.Ordering of site consumables.Liaise with suppliers and maintenance companies.Provide professional KPI documents to customers on agreed basis if requiredProvide corrective action in a professional manner regarding any customer anomalies.Assist with inventory checks as requiredAbout you:The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office. A background within a customer service / sales environment.Able to demonstrate highly competent computer skills in all areas of Microsoft officeAbility to work in a teamAbility to demonstrate professional verbal and written communication skillsSelf-motivatedAbility to prioritise and work to tight deadlinesSalary is dependent upon qualifications and experience.Our ValuesAs a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logistical challenge.
In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality.
We can only realise this world together!At Hellmann Worldwide logistics, we look for people who live;Our caring spirit, which makes us stand out from the restReliability and are accountable in every situationEntrepreneurship by knowing the business , industries and the marketForward thinking and are bold to bring in new ideas to perspectivesDo you represent these values and feel like it would be the best fit?
Then apply now.Right to Work UKIn accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment.
The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process.
We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company.Successful applicants will be contacted to arrange an interview.
Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage.
If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion.Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.We are not looking to engage with any external recruitment agencies.