The company: Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service.
We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards.
Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services.
Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.
The Role: The The Customer Service Administrator will ensure quality of service in order to retain and develop existing customers by working alongside Customer Account Managers and other members of the Customer Service Team.
The successful candidate will be able to adapt to business needs and ensure all reports, Paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.
The successful candidate will also support Credit Controller in ensuring that customers pay their outstanding invoices promptly.
This role involves actively contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of all collection activities.
The goal is to reduce the company's outstanding receivables and minimize bad debt.
The successful candidate will have excellent communication skills, a strong attention to detail, and a proactive approach to resolving payment issues.
Responsibilities Support in Credit Control of approx.
thousand customers.
A mixture of international blue chip companies and local independent retailers Proactively chase overdue invoices by telephone, and email within agreed timescales.
Point of contact for all credit control related issues Meeting cash targets Customer query resolution Direct Debit administration Data input Account Reconciliations Invoice and Statement printing and dispatch via post, email, EDI, etc Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis.
Working closely with Production, stores and distribution teams where needed.
Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
Process new sales contracts once approved onto the system Process weekly credits, additions and reductions on the internal system Process customer contract renewal paperwork and complete orders for stock and garments.
Process customer mat orders and approve visuals of product pre order.
Raise manual invoices to customers for logo badges, replacements, workwear sales.
Monthly reporting as directed.
Process cancellations on customer accounts once approved by CAMs Experience Good communication and administration skills Ability to work in a fast-paced environment, meet targets, and promptly resolve customer queries.
Strong I.T.
skills.
Strong excel skills essential Ability to multitask and strong organisational skills Very strong attention to detail 1 - 2 years exp.
in a similar role is an advantage Please note this role is Maternity contract for 12 months with the possibility of becoming permanent.