Make a Home at Taylor Wimpey Job summary/Purpose To supply administrative support to the Customer Services Department and communicate effectively with internal customers.
To ensure all documentation is updated.
Primary Responsibilities Answering and handling all internal customer calls appropriately.
This will include but is not restricted to calls from Sites and other Taylor Wimpey Business Units regarding call-off orders.
Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc.
These may be via telephone or email.
Keeping the customer informed at all times regarding the status of their enquiry.
Logging all enquiries onto the Taylor Wimpey Logistics (TWL) X3 system.
Data entry and processing of all orders onto the TWL computer system.
This includes, but is not restricted to: o Call-off orders o 'Loose supply' orders o Returns orders o Free of charge orders Liaise with other TWL departments to ensure Customer Service Department objectives are met.
Escalation of formal complaints.
Departmental filing as required.
Ensure all administrative and reporting requirements are met according to Company policies and agreed time-frames.
Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.
Any other administrative duties as requested by the Customer Services & Regional Account Manager.
Comply with the Company's health and safety policy, and do your best to ensure the compliance of other parties.
Follow and adhere to Company procedures and standards of performance.
Experience, Qualifications, Technical Requirements Customer-focused Experienced in customer service Knowledge of the house building industry Computer literate.
Competent with Microsoft Word, Excel and PowerPoint Strong written and verbal communication skills Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce.
We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.
In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role.
Join us in building a truly diverse and empowered team.