We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ.
Our Customer Resolution Coordinators are the first point of contact for all customer complaints.
They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.
Responsibilities: Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures Identify opportunities to improve our complaint handling process, to ensure customer satisfaction Assist with monthly reporting What we need from you: Experience in a customer service environment Excellent communication skills Professional telephone manner Microsoft Office skills Strong attention to detail What we offer you in return: 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you A further paid day to volunteer for a charity of your choice Medicash Cover – look after you and your family by providing a range of positive health-care benefits Contributory workplace pension plan Life assurance cover The ability to purchase shares in our successful global company, at a discounted rate Access to an exclusive deals and discounts website, saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home ***No agencies please***