Customer Renewals Team Leader Location: UK Remote Reporting to: Accountancy Renewals Manager Subordinates: Yes, managing a team of 4-8 Who We Are Looking For Are you a motivated leader with a passion for delivering exceptional customer service and driving team success?
We're seeking a Customer Renewals Team Leader to manage and inspire a team of Customer Renewals Executives and Associates, ensuring our clients receive the highest quality service while boosting client retention and the company's reputation.
What You'll Do Lead and Inspire : Provide support, guidance, and direction to your team, always leading by example.
Client Communication : Offer a friendly, proactive service to our clients, handling renewals, answering inquiries, and delivering quotes tailored to their needs.
Ownership & Problem-Solving : Take ownership of client issues, ensuring they're resolved quickly and effectively, and always aiming to exceed expectations.
Renewal Management : Keep our systems up-to-date and ensure all renewals are actioned well in advance.
Stay in the Know : Keep up-to-date with our products and services, maintaining an excellent level of product knowledge.
Collaboration : Work closely with other IRIS teams, including Sales, Support, and Order Processing, to ensure a seamless experience for our clients.
Who You Are ? A-Level educated (or equivalent) with proven experience in team management.
? Enthusiastic and highly motivated, with a commitment to delivering top-notch customer service.
? Excellent communication skills, both written and verbal, with a confident telephone manner.
? Organized and detail-oriented, capable of multitasking and maintaining high accuracy.
? Strong IT and numeric skills, plus the ability to work collaboratively in a fast-paced environment.
? Resilient and flexible, able to remain calm under pressure and adapt as needed.
What's In It For You The opportunity to lead and develop your own team.
A role where your work directly impacts client satisfaction and retention.
The chance to progress and grow your career within a successful, thriving company.
Ready to make a difference and lead a dynamic team?
Join us at IRIS and be part of our exciting journey!