Description Job Title: Customer Relationship Advisor – PharmAssist SolutionsSalary: £24,000Location: LeedsHours: Monday to Friday – The RoleWe're seeking a dedicated Customer Relationship Advisor to join our dynamic team.
In this role, you'll be the vital link between our innovative PharmAssist platform and our clients.
You'll play a crucial part in supporting customers, ensuring their satisfaction, and driving growth.
About UsOver the past decade, pharmacy profit margins have faced increasing challenges, intensified by recent changes in pharmacy funding.
Independent pharmacies, with over 1000 current PharmAssist users, can overcome these hurdles by operating efficiently and enhancing compliance.
PharmAssist, an integrated ordering software platform compatible with major PMR providers, ensures profitability and compliance in pharmacy purchasing.
Orders passing through the software adhere to specific customer-set rules, securing the best prices and directing orders to preferred suppliers at preferred times.
Key Responsibilities Build and maintain strong customer relationshipsUpload supplier price files to maintain customer price cascadesServe as the primary point of contact for customer queriesProactively identify and resolve customer issuesEnhance customer satisfaction and reinforce the value of our productsIdentify growth opportunities using preferred Gold Partner suppliersGenerate and nurture leads for additional products or servicesCollaborate with the sales team to expand our customer baseManage pricing queries and maintain accurate CRM information What We're Looking For Proven experience in telephone account management and customer service, preferably in the pharmaceutical industryStrong analytical skills with the ability to interpret data trendsProficiency in Microsoft Office (Excel, Outlook, Word)Exceptional telephone communication and interpersonal skillsKeen focus on precision and accuracyPassion for customer success and driving business growth What We Offer £24,000Generous holiday allowance: 22 days, pro-rata, annual leave + 8 bank holidaysIncreases to 30 days with length of service Market leading employee discount programme across hundreds of retailers and servicesAccess to MediCash, allowing you to reclaim money on a wide range of medical servicesCutting-edge finance management app to control your salary as you see fitAnnual Christmas bonus If you're ready to take on this exciting challenge and contribute to the success of independent pharmacies across the nation, we want to hear from you.
Apply now and help shape the future of pharmacy management!
INDPMS