Customer Relations/Sales Representative

Denner Cashmere is a small sustainable cashmere brand based in Clapham Junction, London, founded 15 years ago, now designing, manufacturing and carrying out online, catalogue and shop sales throughout the UK and six other countries internationally .
We are currently looking for full time Sales Service Representative to join our team immediately.
The successful candidate will be responsible for managing the shop, liaising with customers, taking inbound calls, processing orders, offering upsells, replying to customer correspondence via e-mail, and dealing with refunds and/or delivery issues.
An interest in fashion, textiles, cashmere and sustainability is a plus.
Key responsibilities and abilities:
· Good I.T skills, good knowledge of excel
· Must be able to handle multiple tasks at the same time without errors or mistakes
· Ensuring all Orders and Queries are answered and dealt with swiftly
· Friendly demeanour, enjoys interacting with people, teamwork attitude
· Social media understanding, and ability to navigate different platforms
Additional hours may be required from time to time and in the run up to Christmas to coordinate busy periods, as well as network with local businesses to support shop sales.
Additional training can be arranged.

£12.50 p/h, 40-hour p/w, with sales performance related bonus every month.
Flexibility to work more where needed is preferable.
Monday to Friday 11:00am – 19:00pm