Customer Relations Manager - Adult Social Care (Multi-site) Location: Spalding with regular travel across Lincolnshire, Cambridgeshire and to Blackpool Salary: £35,000-40,000 plus bonus Glenholme is an award-winning healthcare provider established for over 30 years.
We are recruiting a Customer Relations Manager to help us build the reputation of our Senior Living Homes and grow their occupancy particularly with private residents.
Benefits of a Customer Relations Manager: 28 days annually including the bank holidays, an extra day off for your birthday and up to 5 additional length of service bonus days Quarterly Awards to reward & recognise our amazing staff's commitment and contribution Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health, and health & wellbeing You'll also receive our pension, life assurance cover of £10,000 (subject to T&Cs) & cycle2work scheme Discounts on your favourite supermarkets, brands, restaurants & leisure and gyms As a Customer Relations Manager, you will be responsible for: Supporting our 6 senior living homes to grow their occupancy Developing a strong sale, marketing & customer service strategies for each home Boosting our homes' reputation for quality care within local communities Showcasing our homes' best qualities to prospective residents and their families Strengthening our homes' web presence Improving the enquiry management process, ensuring rapid response to prospects & excellent customer service Helping develop knowledge of local community groups and oversee the homes putting together a programme of events and activities targeted at these groups Carry out customer satisfaction research, and identify areas that can be improved in the conversion process Providing regular reports and feedback to the leadership team Working closely with Operations to ensure high standards of care within the homes As a Customer Relation Manager, you will have; An impressive track record in sales & marketing, managing enquires and general networking Experience in the delivery of multi-site marketing activities for senior living facilities Delivery of targets Ideally experience using a CRM system Self-motivation, empathy and excellent communication This role will involve regular travel ? A full UK driving licence & use of own car? To apply for the role of Customer Relations Manager, press apply today!
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