Customer Operations Supervisor

An award winning company is seeking a Customer Service Supervisor/Team Leader to join its busy and high performing team.
You will be responsible for leading and motivating a customer service team dealing with customer queries and ensuring an excellent customer experience.
Leading and motivating agents to provide the best possible level of customer service Assigning work effectively throughout the day to deal with the workload to meet the department SLAs Resolving customer escalations from the customer service team including effective management and resolution of complaints Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team Supporting the onboarding of new customer service agents with training and advice on best practice and query solutions Communicating effectively any issues to the relevant internal department as appropriate Essential experience: Experience supervising a corporate customer service / call centre team.
Passion for delivering the highest possible outcome for customer queries Quick thinking, with excellent problem solving skills Comfortable working in a fast paced role Excellent written and verbal communication skills Ability to prioritise effectively and multi-task in a service driven environment Contact centre experience highly advantageous.
Salary: £27-32,000 plus benefits