Customer Journey Optimisation

Customer Journey Optimisation Specialist Location: Redditch (3 days a week) Contract: 3 months Rate: £200 per day (Outside IR35) About the Role: I am looking for a skilled Customer Journey Optimisation Specialist for 3-month contract.
This role is based in Redditch for 3 days a week and pays £200 per day, outside IR35.
Key Responsibilities: - Utilise Content Square to analyse and optimise customer journeys.
- Identify pain points and opportunities for improvement in the customer experience.
- Develop and implement strategies to enhance user engagement and satisfaction.
- Collaborate with cross-functional teams to ensure seamless execution of optimisation plans.
- Monitor and report on the effectiveness of implemented changes.
Requirements: - Proven experience in customer journey optimisation.
- Proficiency in using Content Square.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration abilities.
- Ability to work independently and manage time effectively.
If you think you could be the right fit please reach out to Grace McCrudden at Harnham