Customer Journey Mapping

Job Title: Customer Journey Specialist Location: Hybrid role - 3 days a week in Redditch office Contract: 5 months Rate: £450 per day (Outside IR35) About the Role: I am seeking a highly skilled Customer Journey Specialist to join a team in Redditch for a 5-month contract.
This role offers a daily rate of £450 and falls outside IR35.
As a Customer Journey Specialist, you will play a pivotal role in enhancing the customer experience by analysing and optimising every touchpoint in the customer journey.
Key Responsibilities: Map and analyse the customer journey to identify pain points and opportunities for improvement.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Collaborate with cross-functional teams to ensure a seamless customer experience across all channels.
Utilise data and customer feedback to drive continuous improvement initiatives.
Monitor and report on key performance indicators related to customer experience.
Requirements: Proven experience in customer journey mapping and analysis.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with customer experience tools and software.
Please reach out to Grace McCrudden for more information