Customer Insights Manager

Customer Insights Manager Manchester - Hybrid, 2 days a week in office Up to £70,000 An award-winning insurance company is seeking a Customer Insights Manager to join the team THE ROLE In this role, you will provide insights into the end-to-end customer journeys.
You will be gathering insight from different sources such as surveys and complaints to deliver true and valuable insight into customer experience.
Using different methods, such as quantitative and qualitative research techniques, you will analyse the Voice of the Customer and Speech Analytics for all customer groups.
SKILLS & EXPERIENCE Strong Customer Experience background Experienced in both quantitative and qualitative research Strong skills in insights generation and storytelling Excellent stakeholder management skills BENEFITS Up to £70,000 Hybrid working pattern Opportunity to grow and develop your career HOW TO APPLY Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.