Tracsis' purpose is to empower the world to move freely, safely and sustainably.
Our approach focuses on combining leading edge software and hardware knowledge, data capture, analytics and industry expertise to generate insights and fast-to-market products and services. Tracsis Transport Consultancy, part of the Tracsis Group are recruiting for a Customer Insight Projects Administrator within the Customer Experience Team (Professional Services Division) who specialise in quantitative research, predominantly within the transport industry.
We work closely with our clients to develop research programmes that give insight into their customers' motives, behaviours, attitudes and opinions.
Our aim is to deliver insightful data and reports that can be used to build strategies, policies and future planning. What you'll do...The Customer Insight Projects Administrator will support the Analytics team to deliver a variety of projects and contracts for our transport industry clients.
You'll be required to;Manage a team of casual workers undertaking on site survey workCollection of data electronically so the candidate must be familiar with devices and general applications.Assist the wider Consultancy and Tracsis teams where required on projects.Project management and coordination of key projectsWork closely with Project Controller (PC) and Research and Analysis Manager (RAM) to deliver project requirements and ensure all processes adhered to.Deal with problems arising with site work and ensure a resolution is found.Communicate with clients through email, phone, face to face and other messaging tools, striving to deliver excellent service at all times. Who we are looking for...Ability to produce client facing documents to a high standardExcellent knowledge of Microsoft Office SuiteCo-ordination / administrative experience.Able to communicate effectively with clients and suppliersPossess excellent time management and problem-solving skills with a high degree of accuracy and attention to detailBe flexible and willing to undertake a variety of tasks and responsibilities What we can offer you...There is scope to bring in new thoughts, new ideas and different ways of working.We encourage collaboration both with colleagues and customers and have a supportive environment where innovation, fresh ideas and creative solutions are encouraged and shared.We're continuously adding to our company benefits but below are a few we currently offer;Flexible and remote workingLearning & Development opportunitiesA highly collaborative working environment25 days holiday with the option to buy more + bank holidaysLTIP'sRegular funded social eventsBupa Medical Health careAnnual BonusCompetitive pension scheme