Company DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling.
We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.Job DescriptionGrosvenor Casino, StocktonAs a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
Your passion for people will be applied to the role to create a memorable and entertaining experience.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.You will; Welcome customers warmly in to the businessLive our values of Service, Teamwork, Ambition, Responsibility and SolutionsWork with your colleagues to provide efficient and dynamic serviceDeliver an excellent quality experience across, leisure, food and beverageProvide an outstanding level of service through sellingEnsure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gamblingImmaculate operational standards in all areas of food beverage and receptionQualificationsPositive attitudeExperience of working successfully in a hospitality role(Preferred) Previous experience working in a multifaceted roleFanatical about delivering unrivalled customer experienceAbility to collaborate with the wider businessSound communication skillsComfortable with change and ability to embrace new ways of workingMust be able to work shifts at any time of the day, including weekends and bank holidays.Additional InformationMulti-cover opportunity with the role to be trained on all FOH areas, primarily Electronic Gaming and Reception.Full & part-time positions availableBenefits of working for us: Share of tipsPremium pay allowance after midnightPaid breaks4 weekly payMonthly Star awards50% off team food in all Rank venuesOn the spot rewards for a job well doneYearly Team award ceremony