Business Unit: Commercial, Direct Mortgage Salary Range: £30,400 - £45,600 per annum DOE + red hot benefits Location: UK Remote with occasional travel to office or Hub Live for progression with more 'pop'.
Live a life more Virgin.
Our Team A brilliant opportunity has arisen to join us as a Customer First Team Manager in Direct Mortgages.
This is a key role within Direct Mortgages where our customers mean the world to us.
You will be responsible for managing a team of Customer First Mortgage Assistants who are the first point of contact for our customers who are looking to discuss their mortgage needs and achieve home dreams.
You need to have a real passion for customers, colleagues and coaching.
Living and breathing the Virgin Money values and ensure your Team delivers excellent performance keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do.
What you will be doing Lead, coach and direct a diverse team with a variety of skillsets and responsibilities.
Coach colleagues to deliver exceptional customer experience that is right first time, every time.
Manage colleague wellbeing and ensure adequate support is in place as required.
Be responsible for identifying the training and coaching needs of your team Support colleagues delivering Team Goals and achieving Personal ones.
Review and act upon quality/productivity results – review individual performance in line with our HR policies.
Update people leader tools including Our Performance & CoreHR.
Lead and promote a Continuous Improvement culture to increase operational effectiveness.
We need you to have Mortgage experience - strong understanding and experience of the end to end mortgage journey Excellent leadership behaviours and great people management skills.
A good understanding of the banks policies and procedures.
Good stakeholder engagement skills across all levels of the organisation.
Experience of working in a fast paced, time critical environment.
Strong communication and influencing skills.
A passion for providing great customer experience Drive and the ability to work well under pressure.
It's a bonus if you have but not essential A track record in successfully managing multi-functional teams.
Continuous Improvement capability and skills.
Operations Excellence capability and skills.
Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)? plus the option to buy more.
Up to five extra paid well-being days per year?.
20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
Market-leading pension.
Free private medical cover, income protection and life assurance.
Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role?
If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.
Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank.
As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives.
We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers.
Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.
We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.
If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ****** It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job.
In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.
Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting.
These include credit and criminal record checks and three years' worth of satisfactory references.
If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.