Customer First Adviser

Two Positions AvailableCKH are thrilled to be expanding the Customer First Team and we have a fantastic opportunity for the right candidates to join them working at Head Office, Shrewsbury Avenue (with ability to work form home on occasion). Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location.
Working hours will not exceed 37 per week.
 As a Customer First Adviser for Cross Keys Homes you will be the first point of contact for  customer queries by telephone.
You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution.
You will therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services.The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment.So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries we would like to hear from you!
 Please see the full job description and requirements linked at the foot of this advert.