Customer Experience LeadYork/ Hybrid (once a week in office)£35,000MERJE is seeking a Customer Experience Lead for a leading insurance company.
This role offers an exciting opportunity to drive customer satisfaction initiatives and lead a team in managing specialised insurance complaints.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for enhancing customer experiences.The RoleThe Customer Experience Lead will spearhead customer experience initiatives, manage complaints, and ensure compliance with Consumer Duty standards.
This role offers a competitive salary, extensive benefits, and the opportunity to work with an award-winning team in a dynamic, fast-paced environment.Key Responsibilities:Lead the CX team in managing specialised insurance complaintsDrive Consumer Duty initiatives and ensure regulatory complianceCollaborate on award submissions and presentationsIdentify and analyse customer feedback trends to improve processesMentor team members and support their professional developmentRequired knowledge and experience:Strong leadership and team management skillsExcellent verbal and written communication abilitiesExperience in customer service, preferably in insurance or financial sectorsAbility to interpret policy wordings and understand regulatory requirementsProficiency in data analysis and strategic problem-solvingIf you're ready to take on the challenge of being a Customer Experience Lead and drive exceptional customer experiences, apply now!_________________________________Applicants must be located and eligible to work in the UK without sponsorship.Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful.
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