Customer Experience Exec - French Speaking

Are you fluent in in French with Customer Service Experience?
Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer.
This is a fantastic opportunity for a Multilingual Customer Experience Exec (FR) The Customer Experience Exec will provide an exceptional customer journey by promptly dealing with any telephone calls, emails or messages from new or existing customers in France.
Our client offers a supportive, happy working environment with continued training and development.
Working from the office, home or hybrid – excellent product training, support and progression.
The Role – * To deliver an exceptional post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way.
This will also include the proactively advising the customer and basic technical troubleshooting * To improve the customer experience by proactively anticipating and resolving any issues, which may include communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed * To accurately create orders * To pro-actively resolve customer complaints through to resolution to the customers satisfaction.