Job Title: Customer Experience AdministratorLocation: Outskirts of Hove - free employee parking available!Contract: Permanent, Full TimeSalary & Benefits:Annual Salary: £25, - £26, + team bonusBonus & Incentives: Bonus scheme, paid training, well being supportEnhanced Benefits: Hybrid working, dog-friendly office, employee product discountsLong-term Rewards: Increased holiday entitlement with long serviceOur client is committed to delivering an exceptional customer experience.
They're looking for someone passionate about customer satisfaction to join their team!Key Responsibilities:Deliver top-tier customer service by promptly resolving inquiries and issuesTake ownership of customer requests, ensuring timely and accurate resolutionsBuild strong relationships with customers, providing tailored support and expert guidanceUtilise your product knowledge to offer advice and elevate the customer experienceIdentify opportunities to improve processes, enhancing service and efficiencyCollaborate with internal teams to resolve complex issues, ensuring seamless serviceStay updated on product developments and industry trends through internal trainingMaintain accurate documentation of customer interactions and resolutionsWhy Join Them?Supportive Environment: Work with a collaborative team that values growth and teamworkFlexible Working: Benefit from a hybrid working model that supports work-life balanceUnique Office Perks: Enjoy a dog-friendly office that creates a welcoming and relaxed atmosphereExclusive Discounts: Access employee discounts and special offers on productsRecognition & Rewards: Hard work is rewarded with a bonus scheme that celebrates dedication and achievementsDevelopment Focused: Paid training to enhance your knowledge and skillsLoyalty Benefits: Enjoy increased holiday entitlement with long serviceWhat We're Looking For:Experience: Previous customer-facing role experience, ideally in a busy customer service settingCommunication Skills: Excellent written and verbal communication with a friendly, professional mannerProblem Solving: Strong problem-solving skills and a commitment to go the extra mile for customersAdaptability: Able to thrive in a fast-paced environment and prioritize tasks effectivelyTechnical Proficiency: Familiarity with CRM systems and other relevant softwareAttention to Detail: Accurate and thorough when documenting customer interactionsPositive Attitude: Enthusiastic and passionate about delivering exceptional serviceIf you're ready to make a difference in customer experience and join a supportive, inclusive team, apply now!Note: Office Angels is an equal opportunity employer and is recruiting for this position on behalf of our client.
Due to high application volumes, only candidates selected for further consideration will be contacted within 5 days.
If you do not hear from us within this period, please check our website for more opportunities at .
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Office Angels UK is an Equal Opportunities Employer.