Customer Engagement Manager

The Role Your core task here will be to develop and implement comprehensive customer engagement strategies to foster strong relationships between Preservica and our customers, to ensure excellent customer satisfaction , increase retention, and drive growth within the customer base.
Central to this will be the need to garner support across the business to facilitate the two way flow of information through our Community Hub and other channels.
A key project will be the establishment and maintenance of a technical library to enable customers to self serve and increase their understanding and use of Preservica's solutions.  Preservica is growing at pace and this is a great opportunity to be the cornerstone of our Customer Engagement programmes.
Responsibilities Act as the "voice of the customer" to ensure customer feedback on all channels passes to Product, Engineering or Commercial as needed and feedback is provided.
  Compile and analyse Customer Data, providing insights to the business on trends, opportunities, and risks.
  Ensure there is a regular heartbeat of communication with our customers, w orking with Marketing to ensure consistent messaging.    Lead on the creation of a technical library of good quality information to enable customers to self-serve at any level.
  Work with other teams to deliver these objectives by ensuring they complete their tasks.