Our client is looking for an experienced Customer Communications Advisor /Officer.To provide first point of contact resolutions to customers by either responding to and resolving their enquiries and tracking service requests to colleagues as appropriate.
Ensure our customers have access to high quality customer-focused services by dealing with all requests professionally and in a timely manner in accordance with the agreed timescales.You will provide support to our customers by phone, email and also via video appointments.
To maintain a high level of customer care.
To understand, support and advise a wide range of Customers who contact the Environment, Roads and Facilities Department through all channels of communicationAbility to communicate clearly both verbally and in writingGood keyboard skills demonstrating speed and accuracyExcellent listening skills, demonstrate the ability to listen patiently and empathise with the customer's situation.Proven ability to deal with challenging customers and to keep calm under pressure remaining professional and tactful at all times.Demonstrate an ability to remain focused during busy periodsProven customer handling skillsExperience of taking payments over the phoneStrong IT skills particularity working with Microsoft Office IT PackagesThe ability to communicate in English is essential.The ability to communicate in Welsh is desirable for this postPLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.