Customer Care Supervisor

Job Description Searching for your next adventure?
Looking to join a growing company with great prospects?
Come and join one of the UK's largest outdoor retailers, Outdoor & Cycle Concepts , as our Customer Care Supervisor.
As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability.
Please note this role is 40 hours per week.
You will be required to work 1 in 3 weekends which will be working from home.
How You'll Make an Impact: Manage the day-to-day workload of the Customer Care department.
Drive the team to exceed targets.
Identify and log continuous improvement opportunities.
Engage with the team to create a positive department atmosphere.
Maintain awareness of department activities and performance.
Report on daily performance and track issues hourly.
You'll Fit Right In If You Have: Proven customer service experience.
Leadership experience in a similar environment.
Excellent communication skills.
High attention to detail.
Problem-solving abilities.