You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
How will you make an impact in this role?
The American Express TPP (Third Party Processor) Disputes Outreach Team serves as a re-education contact point to ensure our TPP's are fully equipped to help and support our joint Merchants in getting the best outcome for their Disputes. Merchants whose Disputes are serviced externally to American Express have a much higher lost rate and the goal of the team is to change this.
We are looking for two individuals for this TPP Disputes Outreach Team who are highly motivated, fast learner and have a passion for supporting our TPP's with re-education and support.
The successful candidates will be responsible for:
TPP relationship management: build a strong relationship with our TPPs, so we have open communication for the best outcome on calls
Disputes analysis: review large and reoccurring volumes of Disputes to ensure weekly calls have most relevant data shared
Calendar management: ensure TPP's reoccurring meetings are scheduled and adhered to
Reporting: Provide regular reporting on payment success rates, key drivers & remediation efforts undertaken
Project support: Provide SME knowledge support for TPP Disputes related projects to ensure changes are implemented seamlessly & with sufficient testing completed
Process improvements: Identify ways for us to execute processes & enhance customer experience more effectively
Minimum skills & knowledge required. The ideal candidate is an individual who possesses:
Deep knowledge of Merchant Servicing with preferred knowledge on TPPs and Disputes
Ability to analyse data and implement changes to increase win rate
Strong growth mindset, highly accountable and self-motivated
Understanding of Customer First ethos and the American Express brand and products
Excellent problem solving, time management and organizational skills
Excellent communication skills as well as proven verbal & written communication skills
Must have a high degree of attention to details with very good sense of ownership and good decision making skills
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ******