Customer Care Officer (Temporary)

Are you adaptable, a natural problem solver, and passionate about providing excellent customer service?
At Paradigm Housing Group, we put our customers at the heart of everything we do.
We're looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a 6-month fixed-term basis, working across 30 hours per week (or as a secondment for internal candidates).
This is an exciting opportunity to make a real impact in our communities and help us shape the future of our services.
Ensure high levels of service performance and customer satisfaction.
Use your skills to identify when specialist support is needed to help customers sustain their tenancies.
Handle a range of day to day and more complex cases within mixed-tenure communities, supporting compliance and delivering tailored interventions for vulnerable customers.
While this is a fixed-term role, Paradigm is a large organisation undergoing exciting transformation.
Potential for the contract to be extended or made permanent.
A stepping stone to other opportunities within Paradigm.
If a long term role doesn't materialise, you'll gain valuable experience to enhance your career prospects in this and similar fields.
Many of our talented team members started in temporary roles and have gone on to forge successful careers with us.
A strong understanding of social housing issues and legislation is preferable.
A commitment to continuous personal and professional development.
A full driving licence and regular access to a vehicle.
Should you have any queries about this vacancy please email? ****** and we will respond as soon as possible.
Thank you for your interest in Paradigm Housing Group thus far.