Customer Care Coordinator Great Dunmow
£35,000 - £40,000 plus bonus
Are you a Customer Care Coordinator looking to join an expanding housebuilder in Essex?
A 5* housebuilder is looking to on board a Customer Care Coordinator to be based in their office near Great Dunmow.
The role would focus on the daily management and administration of all customer issues and complaints.
You will spilt your time between head office and site and will be working very closely to the Customer Service Manager collating management information and data for analysis.
You will take the customer from point of completion from the sales team, handing over the property to the customer, providing the home demonstrations and conducting inspections.
if you are hungry for professional growth and development and are keen to progress your career this is a great business to join.
The department has made numerous promotions in the last 12 months and there is an achievable pathway to management on offer.
The company is one that believes in the proper development and natural growth of its team and you will be given on going training while working in a supportive and exciting environment.
Address customer concerns received through in-person visits, phone calls, or emails, and assign contractors to handle any issues or defects promptly and efficiently, in accordance with service level agreements (SLAs) to ensure a positive customer experience.
Conduct handovers, home demonstrations, and inspections for customers.
Provide instructions to subcontractors and follow up to ensure timely resolution of any issues.
Provide exceptional customer service, demonstrating understanding and empathy to ensure a positive customer journey.
Communicate effectively and regularly with internal teams to foster strong working relationships and collaboration.
Perform general administrative tasks and ensure the database system is kept up-to-date.
Ensure that all Customer Service Key Performance Indicators (KPIs) align with company standards.
Stay informed about the company's Health and Safety requirements and ensure compliance at all times.
Experience working in a customer service role for a housebuilder or property developer.
Well presented and confident with dealing with customers be it face to face, via telephone or email, with an exemplary level of service provided at all times
Valid UK driving licence and access to your own vehicle is necessary