Hours: Monday to Friday 8:30am - 5:00pm, 37.5 hours per week Pay: Apprentice National Minimum Wage, plus bonus opportunity of up to 20% annual salary based on individual and business performance Location: Sewell Head Office, HU7 0DG Role Overview We are looking for an enthusiastic individual with an interest in customer service and administration to join our Customer Care Team.
We will develop your skills, knowledge and train you to deliver a world class customer experience.
The role is based in a fast-paced Customer Care Team within Sewell Facilities Management so you will also gain a general understanding of maintenance activity including reactive and planned maintenance, and meeting tight deadlines to ensure the delivery of service level agreements.
The successful candidate for this role will be enrolled in a Level 3 Customer Service Specialist Apprenticeship.
To learn more about Sewell Group and Sewell Facilities Management, please follow the link below: Home - Sewell Group (sewell-group.co.uk) Facilities Management experts - Sewell FM (sewell-facilitiesmanagement.co.uk) Key Responsibilities Answer incoming customer calls for the Sewell Customer Care Team Log tasks and requests as required from incoming calls Respond to urgent and serious tasks, ensuring they are communicated to the relevant people Provide updates to clients regarding tasks that cannot be completed by the estimated completion date Provide proactive and regular updates to customers upon scheduling and dealing with planned and reactive maintenance tasks Process all web requests and emails from internal and external customers Manage and coordinate reactive and planned works, including liaising with the wider FM teams and subcontractors Monitor completion of works and ensure relevant paperwork is collated, logged on CAFM and filed electronically Asset management administration and record keeping, including reviewing reports and certification for the collection of further information relevant to Sewell FM jobs and facilities, and liaising as necessary Collate reports internally and externally, relevant to the performance of Sewell FM reactive services Raise reactive tasks from planned maintenance visits when required Manage Mobile Maintenance Team and Facilities Office Team holidays, including arranging cover for the Mobile Maintenance Team Diary management for the Maintenance Team At times, the Apprentice may shadow other colleagues within in FM to learn about the wider aspects of the business such as commercial and our operational.
Requirements As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following: Healthy GCSE and literacy grades (in line with apprenticeship requirements) to enable registration and progressive completion of a Level 3 Customer Service Specialist Apprenticeship A vibrant, positive and professional attitude and be smart in appearance Strong belief in delivering great customer service Excellent telephone manner Excellent organisational and communication skills and the ability to prioritise a variety of tasks Be computer literate (Microsoft Office) A positive approach to learning, development and progression within a Customer Services environment A flexible and diligent working attitude Willingness to support wider business teams Have the ability to work both as a team member and alone in a busy and fast paced working environment Sewell Group is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010.
We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.
As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.
Benefits Annual bonus opportunity 25 days holiday (plus Bank Holidays), rising with length of service to 30 days Being a Co-Owner of Sewell Estates, learn more here: Employee Ownership - Sewell Group (sewell-group.co.uk) Auto Enrolment pension Staff discounts High Street & Retail discount schemes Bike 2 Work Scheme Technology Scheme Paid Parental Leave and Sickness Absence scheme Click here to take a look at our flexible reward and benefits offer!