Job Description:Position:Customer Care AdviserDepartment:Customer Care Team, Bupa Care ServicesLocation:Kirkstall Forge, Leeds (with hybrid working)Opening Hours:Monday to Friday (08:00 – 18:30)Saturday (09:00 – 12:30)Position Type:Permanent – Full Time (37.5 hours per week)Salary:£25,000 + Uncapped Monthly Bonus SchemeWhat are we looking for?When is a contact centre not a contact centre?
Well, for us, it's when you do more than just take calls and process enquiries.
In the Bupa Customer Care Team, we want you to be able to spend time having a caring and customer focused conversation.
We want you to feel empowered to guide your caller through their search for a Care Home whether that be as a resident or a member of our care staff.You'll be able to empathise and build a great rapport with your customers, being with them every step of the way.
You'll be there from their initial call, right through to their loved one moving into one of our Care Homes.Some of our enquirers need care for a loved one immediately, others are planning for the future, so you'll build up a caseload of enquiries and support them by keeping in touch throughout their journey.To keep your day varied and as an expert of our Care Homes, you'll also receive the training and support to handle calls from candidates looking for roles with us.
Speaking with people looking for positions such as Care Assistants, you'll discuss their skills and experiences to understand the suitability for the role before arranging an interview with the Care Home Manager.Things don't stop with delivering an outstanding customer experience though.
We believe in working together as one, so you'll also have opportunities to be involved in driving our department forward, ensuring we always exceed customer expectations when interacting with us.A bit about usBupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters.
From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operation is dedicated to our purpose of helping people live longer, healthier, happier lives and making a better world.
We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.Bupa Care Homes provides expert nursing, dementia, residential and specialist care to almost 6,000 people in 130 UK homes.The RoleThis fantastic opportunity is for a small number of individuals who have a passion for delivering an exceptional, yet personalised customer experience.
In return for your desire for success, we'll make sure you receive all the training and coaching you need to fit right into our team.As well as a competitive starting salary of £25,000 you'll be eligible for our uncapped monthly bonus scheme which is based on your personal performance.You'll be based at our Kirkstall Forge office in Leeds but have the flexibility to work from home too.
You'll have a permanent contract working 37.5 hours per week within our opening hours of Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 12:30.
BenefitsOur benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:• 25 days holiday, increasing through length of service, with option to buy or sell• Bupa health insurance as a benefit in kind• An enhanced pension plan and life insurance• Onsite gyms or local discounts where no onsite gym available• Various other benefits and online discountsWhy Bupa?