Customer Advisors for full time and part time, permanent opportunities in Belfast.
On behalf of our client, a leading utilities provider, we are seeking individuals that are passionate about providing excellent customer service to join their friendly, in house team.
About the role: You will be responsible for recording customer and job request details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and standards of service requirements.
Provision of general administrative support including the planning of asset maintenance programmes, documentation verification, and data input.
The job holder will also be responsible for inbound and outbound customer contacts in respect of gas emergencies, asset maintenance programme updates and general customer queries.
Hours: A Full-Time position 37 hours per week.
8.30am-5pm Mon-Fri, and 1 evening a week until 7pm either as over time or a late start day.
Part time, the organisation can discuss a shift pattern to suit you.
Starting salary £22,630 pro rata or £11.76 per hour.
Salary reviews after probation and again after 12 months taking the salary up to £23,630 per annum.
Benefits: Contributory pension scheme with enhanced employer contribution for qualifying staff, Free life assurance, Enhanced maternity pay for qualifying staff, enhanced sick pay for qualifying staff, Give as you Earn scheme, 20 days annual leave and 11 bank holidays, Up to an additional 5 days for length of service, Further education policy, Dedicates health and wellbeing programme, Employee assistance program.Free staff bus from Belfast City centre and free staff car parking.
Please note, there is no hybrid or working from home option for this role.
Also please note, this is a permanent role and applicants must have current rights to work in the UK on a permanent basis.
You will need: At least one years experience working within a customer service which includes dealing with telephone enquiries.
OR at least one years experience in a retail environment.
OR at least one years administrative experience.
Excellent IT skills.
Ability to work as part of a team and on own initiative without supervision.
Ability to multitask various activities.
Excellent communication skills If you are interested in this opportunity or would like to find out more, please click on the link to send your CV to Patricia and I will be in touch.
If this role isnt suitable but you are looking for a new opportunity, please do not hesitate to contact our experienced consultants.
You can visit our website in the first instance or call our office.
Please ensure your CV is accurate and up to date.
The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer.
Skills: Call Center Services Inbound Customer Service Administration Customer Service Customer Service Contacting customers