Customer Account Specialist

Customer Account Specialist | Attractive Salary | Excellent Benefits Your new company A large UK manufacturer and leader in their field, is currently on the lookout for a Customer Account Specialist to join their busy team based in the Chester Business Park.
Working as part of the Customer Service team, you will be responsible for providing high quality customer service by proactively managing the process of orders both efficiently and professionally.
Your new role You will be key to the relationship development of important internal and external stakeholders and play a pivotal role in providing support to customers.
Your role will be to ensure that all orders are processed efficiently and correctly within the current terms of sale, guaranteeing accurate invoices to customers.
You will be responsible for liaising with drivers regarding the logistics of orders and planning the accurate movement of finished products to satisfy the requirements of distributor and farmer customers.
This role will involve following the order in an end-to-end process, from initial order to delivery, so the alibility to work to set deadlines is a must.
You will be required to consistently investigate, check and raise credit applications and process customer complaint settlements professionally, so attention to detail and a high level of communication skills, both verbal and written, are essential for this role.
What you'll need to succeed Previous experience in a similar role, whether it be customer service or within distribution.
Commercial awareness, and the understanding of key metrics and ability to deliver objectives.
The ability to think logically and display sound problem-solving ability, whilst remaining calm under pressure.
What you'll get in return An excellent pension and bonus scheme, hybrid working, private healthcare, competitive salary and a fantastic team to grow and learn within!
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