MYM Recruitment areexcited to working with our client, a well-known family run Engineering and Manufacturing Company based in Dungannon in the recruitment of a Customer Account Manager.
The successful candidatewill maintain the companys good relationship with customers, by understanding their requirements and ensuring these are served from enquiry, receipt of purchase order, delivery of their goods to the resolution of any concerns they may have.
Key Duties and Responsibilities: Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
Arrange for customers orders to be processed, maintain accurate open order records, update the planner and act upon these efficiently.
Maintain drawings folder and issue current revision of drawings to production.
Analyse technical drawing prior to entering on production planner, ensuring complete drawing pack is available along with extracted purchasing and pricing information.
Liaise with the Production Supervisors to ensure they have the full information on the production schedule and communicate any priorities to them and the Production Manager at daily Production Meetings.
Liaise with Despatch Supervisor regarding packaging of goods to ensure customer orders and delivery times are met.
Discuss lead times and agree these with the Production Manager for all customers.
Inform customers of any changes to the despatch schedule / delivery times as early as possible.
Work collaboratively with the customer to resolve queries to meet urgent needs e.g.
machine breakdowns, post-delivery concerns etc.
Analyse product drawing, incorporate time, materials, overheads and labour costs to provide quotes to the customers.
Obtain transport quotes and co-ordinate arrangements for the efficient distribution of customer orders.
Record and communicate any customer issues and forward complaints to the Quality Dept.
Keep the Production Manager and the Customer Accounts & Logistics Team Leader informed of customer orders, delivery schedules, priorities, Pulley stock shortages, customer queries etc.
Assist with stock control activities to ensure stock data is accurate at all times.
Develop and implement operational improvements within the order processing, customer care, despatch and distribution sections.
Any other duties, within reason and capability, as agreed with the Production Manager/Senior Managers Essential Criteria: Good level of secondary education including passes at GCSE A C in Maths and English At least 2 years customer service experience Demonstrated ability to form and maintain work partnerships with customers.
Strong organisational, planning & time management skills Excellent communication skills, both oral and written Ability to make decisions and use own initiative Strong IT skills Desirable Criteria: Post-secondary education in a customer/sales related discipline.
Experience in the despatch and distribution of goods Experience in the Engineering industry Good understanding of cost-effective stock control Competent in use of MS Office applications and Sage 200 Skills: Key Account Account Manager Customer Accounts Customer Service Prospect new customers Inside Sales Support