Our client are an established engineering business with a reputation for high quality products and exceptional customer service, they are currently recruiting a Customer Account Manager to join their team. In order to attract the best talent our client is offering and excellent remuneration package which includes the following benefits Time keeping bonus Private medical insurance Health & well being programs Job Role To maintain the companys good relationship with customers, by understanding their requirements and ensuring these are served from enquiry, receipt of purchase order, delivery of their goods to the resolution of any concerns they may have. Duties include Receive sales orders and liaise with the customer to clarify, agree and confirm their order details. Arrange for customers orders to be processed, maintain accurate open order records, update the planner and act upon these efficiently. Liaise with the Production Supervisors to ensure they have the full information on the production schedule and communicate any priorities to them and the Production Manager at daily Production Meetings. Inform customers of any changes to the despatch schedule / delivery times as early as possible. Work collaboratively with the customer to resolve queries to meet urgent needs e.g. machine breakdowns, post-delivery concerns etc. Obtain transport quotes and co-ordinate arrangements for the efficient distribution of customer orders. Record and communicate any customer issues and forward complaints to the Quality Dept. Assist with stock control activities to ensure stock data is accurate at all times. Specification 5 GCSE passes including Maths & English At least 2 years customer service experience Demonstrated ability to form and maintain work partnerships with customers Strong organisational, planning & time management skills Excellent communication skills, both oral and written Ability to make decisions and use own initiative Strong IT skills For more information on this Customer Account Manager position please contact Eunice Loughran on Job Types: Full-time, Permanent Benefits: Paid Holidays Pension Fund Parking