We currently have an exciting opportunity for a Customer Account Coordinator to join our Customer Delivery & Account Management team within the Currency division on a 12-month fixed term contract.As part of this team, you will be responsible for supporting our Customer Delivery Managers with the management of orders following award and contract handover through to the final product delivery to the customer.Throughout the project lifecycle, you will be responsible for key administrative tasks such as; preparation and ownership of design meetings and outputs, ensuring compliance with our contractual requirements, preparation of factory materials and working with the customer and our shipping department to arrange product delivery.Key Responsibilities Effective management of the BNOF (Bank Note Order Form) from order receipt to order completion and in line with factory KPI'sPreparation of materials for Manufacturing SitesCompletion of the Order Acknowledgement Pack which is distributed to customer and internal stakeholdersCreate and distribute Order Receipt reports in Ark/KerenControl and manage order changes through the amendment processCreation of order management folders within SharePoint with all relevant Project Tools (Project Planner, Issues Log, Cost Control)Supporting the Customer Delivery Manager in the application and closing of Guarantees and working with the Guarantee ManagerRequesting shipping information from Shipping which best meets customer requirements and sending the SCF (Shipping Communication Form)Paper Packs;Collate relevant reference material from design, customer delivery managers, central planning or the customer contract.
The reference material will include full sheet layout, single note layout, watermark design & thread reference.Responsible for adding information into the paper packs including technical specification, packing detail & shipping documents.Contract type: Fixed Term (12 months)Working hours: Full Time – 36.5 hrs per weekBase location: BasingstokeSkills, Qualifications & Experience Excellent attention to detailAdditional languages - Spanish, French, German (desirable)Articulate and able to multi-task effectivelyExperience of Project Support in PMO environmentAble to work in a pressurised environment with tight timescalesSelf-motivated and directed, with the ability to effectively prioritise and escalate tasks in a high-pressure environmentTakes personal responsibility for resolving issues when highlighted by internal and external customersAbility to identify process improvementsAbout De La RueEstablished over 200 years ago, De La Rue is an award-winning international business operating across six continents.
We are at the forefront of new developments in the delivery of security and integrity of Currency products and the provision of Product Authentication solutions.Specialising in product design, international manufacturing, and digital solutions, we are trusted by Governments, Central Banks and brands to provide secure products and services that protect economies, revenue sources and reputations.Benefits Hybrid working opportunities26 days annual leave exclusive of bank holidaysChance to buy or sell holiday as part of our Annual Leave Flexibility SchemeContributory pension scheme (De La Rue pay 1.5x the employee's contribution which can go up to a maximum of 6%)Life assurance - 4x annual salaryPrivate health insuranceCycle to Work SchemeSubsidised Gym MembershipsEnhanced family friendly policies