Crm Specialist

CRM SPECIALIST Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.
Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers.
The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems.
The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems.
The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Department – Operations, UK & IrelandPosition – CRM SpecialistReports to - Operations ManagerBased- Company Office Job description A CRM Specialist is responsible for supporting the sales channels in managing all enquiries with both our direct customers and merchant companies, identifying and proposing solutions that meet customer requirements through all stages of the sales process.
The core objective will be to manage and maintain a robust and streamlined CRM system, with effective time management in support of business operations, whilst maintaining customer service excellence.
Job responsibilities Demonstrate excellence in interpreting customer requirements in relation to technical specifications, identifying suitable products and accessories across Ariston UK full brand range.
Identify opportunities through developing solutions to meet customer needs, both internally and externally, through product knowledge to support the field-based sales teams to upsell effectively.
CRM system support across the Ariston UK departments, where required, ensuring the overseeing, validating and managing of data capture to encourage CRM system compliance in obtaining accurate and relevant information.
Producing CRM system workflow reports across business channels to streamline future targeting strategies and campaigns.
Confidence in extracting, analysing and presenting data on customers, market trends and KPI results through the required platforms, such as Excel, Power BI, PowerPoint.
Preparing for and attending regular forecast meetings to ensure all upcoming orders can be fulfilled and completed.
Responsible for incoming sales communications, multi-channel, with the ability to manage or effectively re direct enquiries to ensure customer service excellence.
Progress quotations efficiently to order stage on the CRM system and through customer interaction, in support of converting quotes to sales.
Utilise the CRM system to track order progression, communicating internally and externally where there are visible delays that could impact service levels.
Requirement to monitoring and reporting on key metrics from the CRM system, detailing timelines for sales conversions from leads, through prospects and opportunities monthly.
Any other reasonable tasks as assigned within the Operations area of responsibility.
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.
Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers.
The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems.
The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems.
The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Department – Operations, UK & IrelandPosition – CRM SpecialistReports to - Operations ManagerBased- Company Office Job description A CRM Specialist is responsible for supporting the sales channels in managing all enquiries with both our direct customers and merchant companies, identifying and proposing solutions that meet customer requirements through all stages of the sales process.
The core objective will be to manage and maintain a robust and streamlined CRM system, with effective time management in support of business operations, whilst maintaining customer service excellence.
Job responsibilities Demonstrate excellence in interpreting customer requirements in relation to technical specifications, identifying suitable products and accessories across Ariston UK full brand range.
Identify opportunities through developing solutions to meet customer needs, both internally and externally, through product knowledge to support the field-based sales teams to upsell effectively.
CRM system support across the Ariston UK departments, where required, ensuring the overseeing, validating and managing of data capture to encourage CRM system compliance in obtaining accurate and relevant information.
Producing CRM system workflow reports across business channels to streamline future targeting strategies and campaigns.
Confidence in extracting, analysing and presenting data on customers, market trends and KPI results through the required platforms, such as Excel, Power BI, PowerPoint.
Preparing for and attending regular forecast meetings to ensure all upcoming orders can be fulfilled and completed.
Responsible for incoming sales communications, multi-channel, with the ability to manage or effectively re direct enquiries to ensure customer service excellence.
Progress quotations efficiently to order stage on the CRM system and through customer interaction, in support of converting quotes to sales.
Utilise the CRM system to track order progression, communicating internally and externally where there are visible delays that could impact service levels.
Requirement to monitoring and reporting on key metrics from the CRM system, detailing timelines for sales conversions from leads, through prospects and opportunities monthly.
Any other reasonable tasks as assigned within the Operations area of responsibility.
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.